Question 1

1. Do I need to be at home?

Accepted Answer

For your first appointment we recommend you be there. This gives you the opportunity to meet your launderer or launderess and ensures we get your laundry into your home safe and sound. After your first appointment you can discuss an alternative with your launderer or laundress (garage codes, porches, etc.)

Question 2

2. Do you provide hangers?

Accepted Answer

Please provide us with your hangers and bins at the beginning of your service. We'll return everything to you ready to be hung right in your own closet. Please note that we cannot accept wire hangers as they can damage clothing.  If you don't have hangers and you're booking your first service with us, the hangers are on us! We'll provide a set of white plastic and white velvet hangers as well as organizational bins and boxes. We just ask that you reuse them next time we come. On subsequent services we'll bill you $1/ hanger or box needed to complete your order.

Question 3

3. What if I accidentally book the wrong service?

Accepted Answer

Ifyou overestimate you'll only be charged for the service that you actually needed. If you underestimate how much you have, we can usually accommodate. All of our services include a bit of buffer time.

Question 4

4. Can I use my own detergent?

Accepted Answer

Sorry usually no, but we make a few exceptions. Detergents often have heavy chemical fragrances that are hard to get out of the equipment. Your laundry will come back to you smelling like nothing. But this is good news, that's how you know its actually clean. We haven't just covered up bad smells with fragrance.  If your family has a special detergent to meet a medical need (allergies or skin conditions etc.) and it's fragrance free we are happy to make an exception.

Question 5

5. Can you hang dry my delicates?

Accepted Answer

Sure just let us know that's your preference. But we highly suggest you try our method using our LG dryer “no heat” settings on your delicates. This way everything comes back to you dry and organized without being hard on your delicate fabrics. Another thing to consider is climate. If you live in a humid climate, clothes returned hung to dry may quickly get a musty smell.

Question 6

6. What's the deal with rack return?

Accepted Answer

Other laundry providers try and shove all your freshly cleaned clothes into bags or hang a few wire hangers on your door knob. We  return your laundry to you organized with means neatly placed on a large clothing rack. After you've had a chance to remove your clothing we'll come pick up the rack. If you're already booked for another service feel free to keep the rack until we see you again.

Question 7

7. Can I sort my own clothes?

Accepted Answer

We totally get it, maybe you don’t think your brights need a seperate load. Perhaps they’re older and you know they won’t transfer color. Or maybe you want more categories, perhaps your toddler played in the mud and you want those clothes done all on their own. So Yes, we are happy to use your sort. But there are a few things to keep in mind. Part of the value we deliver is a sort method you can trust, so please consider letting us sort for you to save you time. Also, sorting yourself might not make your load count lower. We’ll still divide up your presorted loads if we think they are too big to be effectively cleaned. And we’ll always still sort out bulky items like towels, sheets and puffer vests.

Question 8

8. Do you iron?

Accepted Answer

Not often.  We pull your clothes out of the dryer right when they're done, before wrinkles have a chance to set in. We hand smooth and steam. Occasionally we'll use an iron to get deep creases out of clothing or sheets.  We return clothes with a fresh casual look rather than a "pressed" look.

Question 9

9. Does Lorry Launderette do dry cleaning?

Accepted Answer

Nope, we just do regular Laundry and we are the experts. If you’ve been taking your collared dress shirts to the dry cleaners to be washed, let us have a crack at them! We won’t starch your sleeves but you love how clean and fresh they’ll be!

Question 10

10. Do you use fabric softener?

Accepted Answer

We don’t believe in Fabric softener. Fabric softener adds a chemical (usually petroleum) coating to your clothing that isn’t rinsed out. We believe if you do laundry the right way and actually get it clean you don’t need these chemical additives.

Question 11

11. What don't you wash?

Accepted Answer

We wash most everyday household laundry. We aren't currently equipped to wash reusable diapers or pet beds/bedding. We also can’t wash anything with harsh chemicals or paint. This means no lab clothing, or clothing used for large painting projects.

Question 12

12. Will you need access to my water or power?

Accepted Answer

Occasionally we need to use a client's water to complete a booking so please make sure we have access to your front hose bib. Our truck has generator power so we don't need to use any power from your home. Our truck also carries 400 gallons of fresh water so we'll only need to use yours in rare circumstances.

Question 13

13. Where do you park the truck? Does the parking space need to be flat?

Accepted Answer

We can park our truck at your curb or in your driveway if you prefer. We can't service homes on steep hills but we can accommodate gentle inclines with our trucks leveling kit.  If you are asking us to park in your driveway please be mindful that our truck could scuff or scrap your drive. We do not recommend having us park on pavers.

ROLLING INTO CHARLOTTE MAY 2025
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ROLLING INTO CHARLOTTE MAY 2025 Accepting Bookings Now!

We'd Love to Hear From You!

Want to Learn More...

QUICK LINKS

SUBSCRIBE

ROLLING INTO CHARLOTTE MAY 2025
Accepting Bookings Now!